Refunds

Refunds & Shipping

Effective: March 22, 2019

Hello! We always try our best to come up with the fairest event policies and we understand that unforeseen things happen. The following Refund Policy aims to strike a balance between your changing needs and the effort of offering our products and services. Should you still have any questions, please contact us at info@cirak.com

  • Monthly and annual website subscriptions may be cancelled at any time by logging into your online account
  • Due to the nature of the offering, cancellation is effective immediately. Any remaining time on your subscriptions is forfeited and cannot be reimbursed

Unfortunately, registrations for Webinars and other online events are non-refundable once purchased.

  • You may cancel up to 21 days prior to the retreat for a full refund.
  • If you cancel within 21 days of the start date of the retreat, you are charged a cancellation fee of 50%.
  • For double occupancy packages where one guest cancels, the remaining guest is responsible for paying the balance due for a single occupancy package.
  • If you leave the event early for any reason no refunds or vouchers are issued
  • Private Sessions may be rescheduled without penalty or canceled for a full refund up to 24 hours prior to the booked time
  • If you cancel or reschedule within 24 hours of the booked time, 100% of the session cost is forfeited
  • If for any reason you are not satisfied with your product purchase, you may return the product(s) within 30 days of purchase to receive a full refund of the amount paid for the returned item(s). Shipping to you is non-refundable, you are responsible for return shipping costs.
  • Opened CDs, videos, and DVDs can only be exchanged for a new copy if there is a defect with the product
  • Clearance items are not eligible for return or refund
  • Email info@cirak.com for a refund request and return instructions. Allow up to 30 days to receive a credit.

US Domestic Orders

  • US Domestic Orders that are In Stock will typically leave the warehouse within 1-5 business days
  • Expedited orders must be placed before 11am PT to ship the next business day. Note: FedEx does not ship to PO Boxes
  • Our Free Shipping promotional offers are only applicable to domestic US orders shipped via USPS Priority Ground
  • Please note Saturday, Sunday, and national holidays are not considered business days

International Orders

  • Orders shipping internationally are typically processed and shipped within 1-5 business days
  • Please expect delivery within 7-14 business days from ship date. 
  • Please note: All international orders are subject to applicable duties and taxes to be paid by the customer at the time of delivery. All unpaid duties and taxes will automatically be charged to the customer’s credit card.
  • Please note Saturday, Sunday and national holidays are not considered business days.

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